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Office
Medellín, Colombia
Ale AI — available 24/7
Ale's chat answers any time, any day. It clears doubts, explains coverage, and hands your request over to Alejandra.
Alejandra & team — Mon–Fri, 9am to 5pm
Messages sent outside business hours are answered the next business day. For a claim emergency, call #888 (SURA, 24/7).
SURA Customer Service Lines
Direct support from SURA for assistance, claims, and immediate procedures.